Nightmare clients

How to handle nightmare clients

Uh oh – nightmare clients. The ones with a thousand questions after the reading? Who message with dramatic requests for a reading on Saturday night? Or maybe who won’t stop talking and in the end, they’ve talked for 20 minutes leaving 10 for the reading.

There’s a special place in my heart for nightmare clients because they teach professional boundaries.

The nightmare client is your greatest teacher.

They will grow your professional boundaries faster than any training. For example, the first two crucial minutes of a reading set expectations and rules of engagement. It lets them know they’re in safe hands and when to ask questions, etc.

  • Maybe it’s time to set regular office hours for reading clients.
  • Do you allow follow up questions after reading or not?

 

It’s okay to refer nightmare clients on

The nightmare client that is a complete bad fit because their voice reminds you of an ex, or it’s a work friend or you just don’t like them?

Referring on is an act of kindness for you and the client. If you don’t have a referral list on hand, start thinking of who might be on it. Mine are trusted colleagues who are happy to have me on their list too.

 

Here’ what I say: “I just don’t think I’m able to give you what you want right now. I’m not the reader for you. But here’s the contact of a very good friend I think you’ll love.’

Nightmare clients are your greatest teacher

And if you do get to a point where you really need a hand, we should talk. I have over 30 years clinic experience, and nine as a professional psychic and medium. I’ve seen it all. Sometimes you just need to offload to someone who gets it AND has great tips to manage nightmare clients.

Book a session with me

 

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Hey!

Semi fictional story about me

In 1994, I had a midlife crisis, got a boob job and moved to Byron Bay.

Quickly realized there was nothing there but more boob jobs and white furniture, so I escaped faux-spiritual beach culture, went to Peru, and experimented with DMT.

While in Peru, fell in love with a Shaman who was really a plumber from Padstow, but stayed because of attachment issues.

After following a puma from the jungle, I holed up in a Scandi-style Air B’n’B and finally got enlightened.

Parts of this story are true.

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